Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Fusion AC & Appliance Repair, operating under Alliance Residential Services Inc., is a full-service HVAC, refrigeration, and appliance repair company located at 45 Budd Ave in Campbell, CA. They serve both residential and commercial customers throughout the area, handling everything from a home dishwasher to an industrial rooftop HVAC unit. Their team of EPA-certified, insured technicians undergoes ongoing training every two weeks to stay current with the latest technical solutions. On the HVAC side, Fusion offers repair and installation services for furnaces, air conditioners, heat pumps, ductless mini-split systems, rooftop package units, and duct cleaning and ventilation. Free estimates are available for all HVAC installation services, making it easier for customers to plan and budget for major system upgrades or replacements. Their refrigeration services span a wide range of equipment including residential refrigerators, wine coolers, commercial freezers and refrigerators, commercial ice machines, and walk-in freezers and refrigerators. For appliances, they repair residential and commercial washing machines, dryers, gas stoves, cooktops, ovens, dishwashers, pizza ovens, and tunnel ovens, covering virtually every major appliance category. Fusion AC & Appliance Repair prides itself on a customer-centric philosophy, offering clear and transparent communication, competent dispatchers always available, and a mission focused on genuine helpfulness rather than profit. They back their work with strong warranties — up to 3 years on labor for HVAC installations, 12 months on refrigeration and HVAC repair jobs, and 6 months on appliance parts and labor.
Fusion has consistently exceeded my expectations. They always accommodate my schedule and go the extra mile to ensure my satisfaction. Alex, a highly skilled and knowledgeable technician, promptly resolves any issues I encounter and patiently explains his actions. I have been a loyal Fusion customer for years and plan to continue using their services for all my household appliance needs. I wholeheartedly recommend them, as their prices are reasonable.
Our technician arrived on time, and we did not have to wait long for our scheduled appointment. They provided a thorough diagnosis and estimate, and were able to repair our refrigerator right on the spot. We are glad we decided to opt for a repair rather than replace the appliance. The service was truly professional and exceptional.
I had a wonderful experience working with the experts at Alliance Residential Services Inc. Their team demonstrated impressive knowledge and professionalism, and they did an excellent job installing my new HVAC system. They took the time to explain the process and provided options that fit my budget. I would not hesitate to use their services again in the future.
The service from this company was exceptional. I was referred to them and was very satisfied with the results. They performed thorough work at affordable prices for the central AC maintenance and dryer vent cleaning I needed. The technician was highly professional and explained each step of the process. He arrived on time and completed the service to the highest standard. I am impressed and look forward to their continued excellent service.
The technician, Oleksandr, was courteous and quickly identified the problem with my dryer, pinpointing the burnt-out thermostat. He maintained a neat and organized work area and successfully restored my dryer to working condition. While the service was somewhat costly, it is understandable given the expertise required to diagnose and repair the issue.