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In-depth conversations with industry professionals.
Harvard Business School's Christopher Stanton — a Marvin Bower professor and NBER fellow who studies AI and the workforce — gives HVAC and appliance repair owners a straight read on AI: no robot is turning a screw in an attic anytime soon, but the tool in a first-year's hands is about to change how fast that first-year is worth putting in a truck alone.
Sam Watanabe, owner of Santa Clarita Air Conditioning Repair, on building an HVAC business in one of the Valley's fastest-growing suburbs, surviving brutal summer demand, and finding technicians who can actually do the work.
The Reins co-founder explains how phantom stock lets service business owners share upside without giving up control — and why the conversation about retention needs to start before your best tech walks.
Jake Burges, owner of Santa Monica Appliance Repair, on what it takes to compete in LA's most expensive and saturated repair market — and why reputation management is now a full-time job.
Kevin Arnow, owner of Burbank Air Conditioning Repair, on surviving peak summer demand, building maintenance contracts for year-round revenue, and what the R-22 to R-410A to R-454B transition has meant for his business.
Justin Rossman, owner of Elite Subzero Repair in Los Angeles, on why specializing in Sub-Zero, Wolf, and Viking was the best business decision he ever made — and what it actually takes to work on equipment that costs more than most people's cars.
Bryan Karr, owner of Santa Clarita Appliance Repair, on building a local repair business, the brands driving his call volume, and why answering the phone still matters more than any marketing strategy.