Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Lakeside Heating and Air Conditioning is a locally rooted HVAC company serving Helendale, California and the surrounding area. Born from a passion for comfort and a dedication to helping people in need, the company has invested heavily in product knowledge, technical training, and customer service to ensure every client receives the highest level of care. Their guiding philosophy is simple: your comfort is always guaranteed. The company provides a comprehensive range of heating and cooling services for both residential and commercial customers. These include heater and furnace repair, heating and AC maintenance, system replacements, evaporative cooler (swamp cooler) service, and ductless mini-split service. They also service tankless and standard tank water heaters, making them a versatile home comfort solutions provider. Lakeside Heating and Air Conditioning backs their work with industry-leading warranties. All professional repairs come with a 5-year warranty (excluding refrigeration repair), and new high-efficiency system installations include a 10-year parts and 10-year labor warranty. Customers who opt for a full system replacement can also receive a free Ecobee smart thermostat through their current promotion (valid through April 1, 2026). For ongoing system health, Lakeside offers their System Performance Enhancement Program (P.E.P.), a bi-annual maintenance club starting at $179 annually that includes Spring and Fall tune-ups to keep systems running at peak efficiency year-round. With free consultations for new installations and a responsive customer service team, Lakeside Heating and Air Conditioning is a trusted partner for long-term home and business comfort.
The customer had a pleasant experience, starting with good communication with the office staff. The pricing was fair, and the technicians were very professional and experienced. The customer even signed up for the maintenance program, and even their cat liked the technicians.
The company provided excellent customer service and quickly helped the customer. They did not try to upsell or use any sneaky sales tactics. They quickly diagnosed and fixed the furnace leak, and charged the original quoted price. The customer appreciated their upfront, knowledgeable, and helpful approach.
Although the customer had to buy a new AC, the company made the process as smooth as possible. The technician, Will, provided options to improve the AC's efficiency without unnecessary upselling or pressure. He sent detailed estimates to the customer's email. The customer compared the company to other providers, who seemed evasive about the equipment details, and decided to go with this company. The company did a fantastic job installing the new condenser and cleaning up afterwards. Will also did a final walkthrough to ensure the customer's satisfaction. The customer appreciates having a local business with strong ethics and excellent service.
The customer was very pleased with the work done on their furnace. The technicians were fast and efficient, and the customer will use them again and refer them to friends and family.
The customer was impressed with the excellent job done by Zach and Anthony in replacing the old cooler with a new model and mounting bracket. They were very professional and polite.