Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Mr. Appliance of West San Jose and Campbell is a trusted local appliance repair company serving homeowners and businesses throughout West San Jose, Campbell, Cupertino, Los Gatos, Santa Clara, Saratoga, Sunnyvale, and surrounding communities. As part of the nationally recognized Mr. Appliance franchise network, they combine the resources of a large brand with the personal touch of a locally owned and operated small business, delivering efficient, high-quality repairs backed by a strong reputation. Their team of skilled service professionals is trained and equipped to repair all major appliance brands, including Sub-Zero, Wolf, Bosch, Thermador, Viking, KitchenAid, Samsung, LG, GE, Whirlpool, and many more. Residential services cover washing machines, refrigerators, dishwashers, ovens, ranges, dryers, freezers, ice makers, microwaves, wine coolers, garbage disposals, vent hoods, and outdoor kitchen appliances. They also offer commercial appliance repair for offices, restaurants, schools, salons, and small businesses, handling residential-style units in commercial settings with the same care and expertise. What sets Mr. Appliance of West San Jose and Campbell apart is their commitment to transparency and customer satisfaction. They offer flat-rate upfront pricing with no overtime fees, waive the service call fee when customers proceed with recommended repairs, and stock replacement parts to minimize repair time. Technicians arrive promptly, wear protective shoe covers, and bring their own doormat to keep your home clean. Every repair is backed by the Neighborly Done Right Promise®, which includes a 1-year parts and labor warranty, ensuring the job is done right the first time. In addition to repairs, Mr. Appliance offers an Appliance Wellness Program — an annual checkup designed to keep home appliances functioning at their best and help prevent costly breakdowns. With easy online booking, flexible morning or afternoon scheduling, and a dedication to going the extra mile for every customer, Mr. Appliance of West San Jose and Campbell is the go-to choice for reliable appliance repair in the South Bay Area.
Jose and Christian arrived promptly to address the issues with our two washing machines, and the process was seamless. They exhibited professionalism and focus, efficiently resolving the problems in a timely manner. From the initial booking to the final completion, this was an exceptional service experience. I enthusiastically recommend their services, and we will not hesitate to contact them again if we require further assistance in the future.
I had an excellent interaction with this company. My dishwasher had a detached bracket and a malfunctioning lower spray arm. Jose visited, diagnosed the issues, and provided a reasonable price quote. I was able to source the necessary parts myself, which helped lower the overall cost. The installation was carried out smoothly, and I was very satisfied with the scheduling and the friendly staff. I would highly recommend this company's services.
The service professional, JOSE, was exceptionally kind and approachable. He handled the new stove with care and clearly explained the details to me. He also arrived at the scheduled time, which was very much appreciated. I would confidently recommend this company, as they responded promptly to our request for the stove replacement.
I wish I could give this company more than 5 stars. My washing machine was not draining properly. Stanley and Christian quickly identified and resolved the problem, even though it required a complex disassembly since the tub was still full of water and the door was locked. They were very courteous and took the time to explain the process. I highly recommend their services.
I cannot speak highly enough of this local business. The entire experience, from start to finish, was exceptional. The scheduling coordinator was friendly, professional, and made booking an appointment a breeze. Our technician, Christian, arrived on time, diagnosed the issue with our Bosch dishwasher, and explained everything clearly. He ordered the necessary parts and returned the next business day to complete the repair. Additionally, the manager, Jeremy, ensured everything went smoothly and followed up to ensure our satisfaction. It is rare to find a company that is this responsive, knowledgeable, and genuinely committed to providing excellent customer service. I highly recommend them to anyone in need of appliance repairs.