Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Norris AC & Heat is a trusted, family-owned HVAC company serving Hermosa Beach and the greater South Bay area since 1998. With decades of local experience, they have built a strong reputation for personalized service, deep community ties, and consistent reliability. Their team of certified technicians is equipped to handle everything from emergency repairs to full system installations, bringing professional expertise directly to your door. The company specializes in a comprehensive range of HVAC services including 24/7 emergency AC and heating repairs, new system installations and upgrades, preventative maintenance plans, indoor air quality solutions, ductwork design and sealing, and smart thermostat integration. Whether you're facing an unexpected breakdown or planning a system upgrade, Norris AC & Heat has the skills and experience to get the job done right. One of the standout features of Norris AC & Heat is their guaranteed 60-minute emergency response time, available any time of day or night. Customers can also expect fully transparent, all-inclusive flat-rate quotes before any work begins, eliminating surprise charges and ensuring peace of mind throughout the service process. All technicians hold EPA and NATE certifications and participate in ongoing training on the latest HVAC technologies, ensuring top-tier service on every visit. The company also carries full liability insurance and offers customizable maintenance plans with seasonal tune-ups and priority scheduling, making them a dependable long-term partner for home comfort in Hermosa Beach, Manhattan Beach, Redondo Beach, and surrounding South Bay communities.
After another company provided an inaccurate assessment and a $7,000 quote, I called my father's company. Patrick was excellent at identifying the actual problem and only charged us for the necessary repairs. He was attentive and patient, demonstrating professionalism and providing excellent service. Our air conditioner now runs better than when we first moved in. We won't use anyone else.
My overall experience was positive from start to finish. The salesperson, Sam, was very kind and helpful in guiding me through the decision-making process regarding my old air conditioner. He responded promptly to my numerous text messages after his visit and was supportive without rushing me to make a choice. Two technicians arrived at my home to install the new system, taking the entire day but remaining friendly, professional, and helpful throughout. They arrived on time, and Mark thoroughly explained their planned approach. At the end, they reviewed everything, including future maintenance tips. Additionally, Lisa, who is very knowledgeable, assisted me with any technical issues and resolved any problems I encountered. It was a significant project, but it turned out great.
The experience was wonderful from the beginning. The team that installed our mini-split system did an excellent job. They were also very considerate, wearing masks to protect my family from illness. I would highly recommend this company due to their transparent pricing and friendly staff. The crew completed the job faster than anticipated.
The service was fast and efficient. This was my first choice for heating and air conditioning repair, and I'm glad I selected them. The technician arrived promptly, got to work, and finished the repair within a few hours. The price was reasonable, and they have firmly earned a spot on my list of go-to companies for future needs.
Alex was very helpful in resolving our plumbing issue. They arrived on time and worked quickly to solve the problem. Their cheerful attitude made the experience better. I appreciate the clear explanations provided throughout the process. Overall, it was a great service, and I would recommend Alex to anyone needing plumbing repairs. Thank you for the excellent work!