Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Novato Auto Service is a family-owned and operated full-service auto repair shop located at 7000 Redwood Blvd. in Novato, CA. Serving the greater Novato area including San Rafael and Mill Valley, they specialize in bumper-to-bumper repair and maintenance for all foreign and domestic cars, trucks, vans, SUVs, and motorhomes. Their team of ASE certified technicians brings more than 65 years of combined automotive experience to every job, ensuring accurate diagnostics and reliable repairs the first time. The shop offers a comprehensive range of services including engine repair and replacement, transmission repair, brake repair, auto AC repair, steering and suspension, catalytic converter services, diesel engine services, tire sales and service, wheel alignments, and scheduled factory maintenance. They also provide limited motorhome and RV repair and maintenance services. By continually investing in the latest computer-aided diagnostic tools, Novato Auto Service can properly service all years, makes, and models. Owner Scott Kaplan emphasizes a philosophy built on honesty and attention to detail. The shop prides itself on never overselling services and always treating customers with transparency — qualities that have earned them a loyal customer base, with some clients trusting the shop for over 20 years. Novato Auto Service aims to deliver dealership-quality work at a faster pace and more affordable price point. Novato Auto Service offers free diagnosis and brake checks, loaner cars, and shuttle service to make the repair process as convenient as possible for customers. Their friendly team is available Monday through Friday, 8am to 5pm, and can be reached at 415-598-1488 to schedule an appointment or request an estimate.
The team at NAS efficiently serviced my truck within 2 days of my initial contact. They completed the service and brake repair on the same day. I was promptly notified via text message about the service results and repair estimate, which I could easily approve through the provided link. The pricing was very reasonable, and the staff was friendly and helpful. I plan to bring all my fleet vehicles and personal cars to this business and highly recommend them.
I had an exceptional experience at Novato Auto Service. Scott, the knowledgeable and experienced mechanic (who I believe is the owner), quickly diagnosed the issue with my Chevy Equinox, which was a corroded exhaust flange. He explained the necessary steps clearly and completed the repair the same day, even though I arrived without an appointment and he had a busy schedule. Compared to the dealership's quoted $275 just for a diagnosis, Scott provided a very reasonable price and excellent service. I'm grateful I chose Novato Auto Service over the dealership and highly recommend Scott's honest and skilled expertise to anyone in Novato.
As a family-owned business, Novato Auto Service provides personalized care and attention to detail. Scott is deeply committed to addressing every aspect of your vehicle's needs with impressive knowledge and dedication. I leave the shop feeling confident that the work has been done professionally.
Scott at Novato Auto Service has consistently provided fantastic service on my vehicles. For a recent job, he had to meticulously disassemble various components, including the front seats, console, steering wheel and column, and entire dashboard, just to access and replace a leaking heating/cooling coil. When I picked up my truck, it looked as if no work had been done, showcasing the exceptional care and precision of Scott's work.
I've had the pleasure of working with Scott a few times and have thoroughly enjoyed our conversations. The quality of work and level of professionalism at Napa Auto Service are top-notch. I would highly recommend Scott and his team to anyone in need of auto repair services.