Field reporting for appliance & HVAC professionals
Field reporting for appliance & HVAC professionals
Three Rivers Heating and Air has been a trusted name in residential HVAC services across Sacramento, El Dorado, Placer, and Yuba counties since 1981. As a locally owned and operated business with deep roots in the community, they bring decades of hands-on experience and a genuine commitment to homeowner comfort to every job they take on. Fully licensed and insured, their team holds itself to the highest standards of workmanship and integrity, whether the project is a routine tune-up or a full system replacement. Three Rivers offers a comprehensive suite of heating and cooling services including HVAC installation, repair, and maintenance, as well as furnace services, air conditioning solutions, and indoor air quality improvements such as duct replacement, air flow testing, and insulation. They also serve light commercial clients, making them a versatile choice for property owners throughout the greater Sacramento region. What sets Three Rivers apart is their customer-first philosophy. Their team takes time to listen, explain options clearly, and recommend only what is truly needed—never pressuring customers into unnecessary purchases. Every service is backed by a satisfaction guarantee and comprehensive warranties, and they maintain complete transparency around costs, timelines, and expectations from the first call to the final walkthrough. With 24/7 emergency service and same-day appointments available, flexible financing options, and a service area spanning dozens of communities from Folsom and Elk Grove to Roseville and Yuba City, Three Rivers Heating and Air has earned the trust of Northern California families for over four decades and continues to be the first call for reliable, affordable home comfort solutions.
We recently had the privilege of getting our HVAC system replaced by Three Rivers. Their bid was fair, which is important given the high costs these days. Their craftsmanship, integrity, and excellence exceeded our expectations in every way. The team of three technicians who came to do the work were exceptional - they explained each step as they went and showed great care for our home, cleaning up beautifully at the end. They arrived on time and worked diligently until the job was complete, even bringing a spotlight to finish the outdoor AC unit in the dark. We were very impressed by their professionalism and courtesy, and were sad to see them go. They are welcome back anytime for a cup of tea.
My initial phone contact was with a very pleasant and helpful man who assisted me. Technician Jacob arrived at our home within an hour. He is a knowledgeable and amiable young professional. The final cost to replace our thermostat matched the quote we received over the phone. We will definitely use Three Rivers for our future HVAC needs. Thank you!
From the first phone call to the completion of our new HVAC system, the experience has been very positive. Technician Jacob Jordon arrived on time and thoroughly inspected the outdoor units, attic, and interior. He explained everything they would be doing from start to finish. Jacob is friendly, knowledgeable, and professional. On the installation days, the team arrived on time, protected our home, and worked efficiently as a team. They went over everything with us when the job was complete. These young men are clearly skilled and took great care throughout the process. Unfortunately, we are still waiting on some follow-up items like a year's supply of filters and a call about an issue we are experiencing. However, the company has since reached out and addressed these concerns, and I am now very pleased with the overall quality of service provided.
I cannot recommend Three Rivers' service enough! We came home to a house that was 89 degrees inside because our AC had stopped working while we were away. I called Jacob on a Sunday afternoon, and he fit us in the very next morning. He arrived, diagnosed the issue, and had the AC back up and running in just 15 minutes. Not only was the service quick and excellent, but Jacob was also an awesome, friendly guy. You never know if you're going to get taken advantage of when calling an AC technician, but I can say with certainty that these people are honest. If your AC is struggling, I highly encourage you to give them a call.
My experience with this company has been mixed. They caused some damage to my home, including to the attic access where the unit was installed. While they did send someone to fix the damage after I posted a review, their communication and reliability have been inconsistent. For example, they left a ladder in my attic for three days after an inspection, and I had to complain to get them to remove it. My inspection with the city failed, and I'm hoping the next one will pass. Overall, I am disappointed with my decision to hire this company.